Tuesday, July 26, 2011
If you came here from FACEBOOK, click HERE for a little background before you watch this video.
Sorry this all happened at 3:00 am our time.
In other words, 4 months ago we sent our Korean travel agent money to the app. sum of $9000 so he could book our family's vacation to Canada. Our travel agent called my niece one day before their departure (Tuesday 9:00 am) telling her that the tickets got cancelled.
The tickets were cancelled as a result of our travel agent not paying the airline company the money for the ticket. After contacting the travel agent ourselves from Canada he continued to say that he couldn't buy the tickets for us because he was having problems with his business. We told him he had 1 hour to come up with the money and make this right.
In the mean time we contacted a few of our connections in Korea. They too contacted the travel agent and he kept repeating the same thing: "I'm sorry I can't pay, I will try to pay you later...." We have asked what his plan was for how he was going to pay us back our ten thousand plus dollars and he didn't have an answer for us. I kept hearing Sung Hyun say over the phone "please explain to me what your plan is to return our money.....explain how you will get the money back to us please......explain how you will be able to afford to pay us this money in 1 month if you don't have it now?"
*EDIT -- This man has been my personal travel agent for the full duration of my time in Canada (5 years). I have purchased more than 20 tickets through him. So I don't believe I'm being naive for sending him such a large sum of money (since we were purchasing 4 tickets) and it's not like I had any reason not to believe he'd buy these tickets.
**EDIT -- The reason why Koreans book tickets through travel agencies is because the ticket prices are cheaper. In this case EVERY TIME I purchased a ticket in Korea I went on to various online ticketing sites to check for myself. I'm certainly not afraid and certainly aware of how to buy tickets myself. Even among different travel agents there is a price difference of a couple hundred dollars for the exact same ticket. And every time I book my tickets with THIS Korean company I also sent out an email to other travel agencies in Korea for a price request.
*** Thanks for all your comments they are insightful and are helping me! They are making me think of different options that I haven't pondered!
So as it stands, our family DIDN'T make it on the plane to Canada and we are out money for the airplane tickets. Additionally, all the events that I preplanned and paid for in Canada are non refundable including our two room/ two night stay at the hotel in Calgary.
We've been SCAMMED!